The buyer is obliged to apply a claim to the seller immediately, according to a valid complaint order. The Complaint Rules apply to the goods purchased by the buyer from the seller in the form of an e-commerce on the Seller's e-commerce website.
By sending an order, buyer confirms that he has been informed about the terms and manner of claiming the goods, including details of where and how to apply.
Rights and responsibilities for defects have to be applied to the seller, but if there is another company intended to repair(authorized center), the buyer will apply the right to repair to the that company . In the case that a repair can not be provided in this way, the seller will provide the repair.
The buyer has the right to exchange goods only if this is disproportionate to the nature of the defect. Whether the fault is proportionate decide an authorized service center in the form of a written assessment of this defect. This decision will follow the law.
If the goods are defective, the customer has the right to apply the claim by delivering the goods to the seller at his own expense and completing the claim form and delivering it to the seller. The form of the complaint form shall be determined by the seller and his model placed on the website. The buyer is obligated to indicate on type and extent of the defects of the goods.